Tenant FAQs

Normally all pet policies will be outlined in your lease. Please reference your lease to understand whether pets are allowed in your unit.

For non-emergency maintenance requests, the preferred method to make a request is through your tenant portal on the Blue Frog website. This allows us to properly log and track your requests. Please click on the maintenance request link on our website to see instructions.

If you have a maintenance emergency please call our office at 920-521-9006. If it is after hours, your call will be routed appropriately. For police or fire, emergencies please dial 911 prior to calling us.

We will follow all state and local laws regarding resident notices before entering a unit. With our state of the art property management and maintenance systems residents have real time access to on-going maintenance items.

Late rent fees apply to all rent paid after the due date. If your rent is not received by the due date, you will receive a 5-day notice. If the rent is not received within those 5 days, an eviction procedure will be started. There are no exceptions to this policy.

Your rent is due on the date outlined in your lease (typically the 1st). The easiest and most convenient way to pay rent is online through your tenant portal. If you do mail a check you can mail a check to either office listed in the Contact section of this website. Rent is considered paid the date it is postmarked. Any rent received after the date outlined in the lease is considered late.

Yes, the security deposit is refundable after a resident moves out and the unit is inspected for any damages caused by the vacating resident. If there is any damages beyond ordinary wear and tear the repair amount will be deducted from the security deposit. We follow all state and local laws regarding the timelines for sending the security deposit accounting.